In order to process our service (arranging passports and tickets for accreditation) via our website, it is necessary to collect data from our clients and end customers – referred to here as users. For the purpose of registration on, Number One Solutions collects the names, dates of birth and e-mail addresses of the users as well as the information and documents defined by the respective client. This data is processed and stored by the following processors: Google Firebase, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and WORLD4YOU Internet Services GmbH, Hafenstrasse 35, 4020 Linz.

Children and young people under the age of 14 may only use the services on if one of their legal guardians creates their own account under their name and adds the children/young people to his/her account in the profile. When adding a child/teen in the password-protected area of ​​, the legal guardian must agree that the use of the service is based on his/her consent. With the revocation of the consent, the authorization can be revoked by the legal guardian until the user reaches the age of 14.

Young people between the ages of 14 and 18 can use the services on through their legal guardians. However, the account is not authorized by the legal guardian. Upon reaching the age of 18, third parties are not permitted to use the services of

In order for the service to run smoothly, the organizer is given access to the data required by our clients. As a rule, the name and photo as well as other information defined by the client via QR code, which is listed in detail in his/her individual terms of use and data protection regulations.

Payment data (such as credit card data) are not stored by Number One Solutions and their clients. More on this under payment processing.

Number One Solutions does not act as a payment provider but uses third-party providers for payment processing. Payments are made on behalf of our clients via Stripe Inc., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. When offering payments via sales and payment platforms, the merchant is at no time a processor of a trading platform, nor is it ever a processor of the merchant. Details of which data Stripe collects for payment processing can be found on their website:


Our clients have their own accounts with Stripe. In principle, Number One Solutions has no access to the accounts of its clients, unless this is expressly requested by the respective client. In this case, the client will inform the user about his/her individual data protection regulations.

Number One Solutions cannot be held responsible for errors in payment processing. Inquiries about payments should be addressed directly to the customer or the retailer.

Only cookies are used in the password-protected areas of, which guarantee the functionality of the website. No personal information is collected with these cookies. Cookies are small text files that are stored on your end device with the help of the browser. We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. Cookies are used to personalize content and ads.


Cookies are used in the publicly accessible areas of our website, especially those that offer social media functions and analyze access to our website.


Cookies are used on the one hand to improve the quality of the services, as well as to recommend content and search results, as well as to track user trends, such as which content is consumed. This allows the use of the website to be optimized. Furthermore, valuable insights into the needs of the users are gained. These findings help to further improve the quality of the digital presence.

Number One Solutions has neither access nor influence on cookies and other functions used by third parties in connection with advertising on the platform.

If you do not want to use cookies, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If cookies are deactivated, the functionality of our and other websites may be restricted.

A full listing of public areas is available at the following link:

Google Analytics

Our website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA, which is certified as the recipient of the data under the “EU-US Privacy Shield Framework”.

The associated concern within the meaning of the GDPR (“legitimate interest”) is the improvement of our offer and our website. The information generated by the cookie about your use of this website is usually transmitted to a Google, Inc. server in the USA and stored there. However, your IP address will be shortened beforehand by Google, Inc. within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google, Inc.

Facebook pixel
Our website also uses a visitor action pixel from Facebook for statistical purposes. The provider is Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA, which is certified as the recipient of the data according to the “EU-US Privacy Shield Framework”.

With the visitor action pixel, it is possible to track the behavior of users, for example if they were redirected to this website after clicking on an advertisement placed on the Facebook, Inc. offer. This serves to evaluate advertisements for statistical purposes and for the purpose of continuously improving existing and future advertising activities.

This transmits to the Facebook, Inc. server that you have visited this website. Subsequently, Facebook, Inc. may assign this information to an existing personal user account on Facebook, Inc. However, the data collected in this way does not allow us to draw any conclusions about the user identity.

You can prevent this by setting up your browser so that no cookies are saved.

All data stored by us can be viewed and deleted in the password-protected area of via the user area. Our support team can be reached at and will provide information about stored data on request and accept deletion requests. In order to ensure smooth processing and guarantee the functionality of, deletion processes can only be carried out after the validity of purchased tickets and passes has expired and after the relevant event has been settled with the respective organizer.

Other support requests can also be emailed to